Immigration-literate staff
Our support team understands H-1Bs, I-140s, I-485s, and the pressure of USCIS deadlines. You will never explain what a priority date is to someone reading from a script.
Customer Support
Support from people whoknow immigration.
Most software vendors hand you a help center article. GlobalCodio gives you a team that understands immigration workflows, speaks your language, and stays with you from onboarding through every case milestone.
4am–5pm PST
Mon – Fri support coverage
Same day
response for urgent case issues
Whole team
onboarded before go-live
Proactive
check-ins, not just reactive tickets
How We're Different
Not a helpdesk. A success partner.
The single biggest complaint immigration firms have about their software vendor is that support is slow, generic, and staffed by people who don't understand immigration. GlobalCodio is built differently.
Structured onboarding
We onboard your whole firm - managing attorneys, paralegals, and case managers. Not just the person who signed the contract. Everyone gets trained before go-live.
Proactive success reviews
Regular check-ins, workflow reviews, and feature adoption guidance. We reach out before something breaks - not just after you file a ticket.
Support Details
Everything your firmneeds to stay unblocked.
Support hours
Monday through Friday, 4am to 5pm Pacific. We are there when your office is open and your team is under deadline.
Multiple channels
Reach us by email, live chat, or phone. No endless ticket queues. You get a real person who knows your firm.
Fast response
We prioritize urgent requests - active case issues, filing deadlines, and data questions get same-day attention.
Dedicated CSM
Larger accounts get a dedicated Customer Success Manager who stays with your firm, learns your workflows, and brings proactive recommendations.
How Onboarding Works
Your whole team.Ready from day one.
We don't hand you a PDF and a login. We run structured onboarding with your entire team - role by role - so every attorney, paralegal, and admin is confident before a single case goes live.
- 01
Kickoff & discovery
We meet your team, map your workflows, and understand how your firm operates before we configure anything.
- 02
Hands-on training
Role-specific training for attorneys, paralegals, and admins. Live sessions, recordings, and written guides your team can reference.
- 03
Go-live support
Your Customer Success team is on standby during your first live weeks. Real-time help when it matters most.
- 04
Ongoing partnership
Quarterly business reviews, new feature walkthroughs, and proactive workflow optimization as your firm grows.
What We Cover
No question is out of scope.
Platform questions and how-to guidance
Case workflow configuration help
Form and questionnaire troubleshooting
AI agent output questions and review
Integration and data issues
User access and permissions
Training for new team members
Filing deadline and case urgency triage
The difference
We know what an I-129 is.
Most immigration software is supported by a generic helpdesk team reading from a knowledge base. Our Customer Success team comes from operations and implementation backgrounds - they understand immigration case workflows, filing sequences, and the pressure your team is under.
When you say "the I-485 concurrent filing workflow isn't triggering the right questionnaire," we know exactly what you mean - and exactly where to look.
Proactive, not reactive
We check in before you have to.
Customer success means we reach out to you - not the other way around. Your CSM tracks feature adoption, flags underused automations, and surfaces workflow improvements before they become pain points.
- Quarterly business reviews
- New feature walkthroughs
- Workflow optimization suggestions
- Team expansion onboarding